Delivery information
UK Delivery
We currently offer the following Royal Mail delivery options:
Standard – Delivery aim of 2–4 working days
Express – Delivery aim of 1–2 working days
Tracked and Signed – Fully tracked service with a next working day delivery aim (not guaranteed)
Orders are usually dispatched within 1–2 working days. During busy periods or around book launches, dispatch may take slightly longer, but we will always aim to get your order on its way as quickly as possible.
Once your order has been dispatched, you will receive a confirmation email. If you have selected a tracked service, your tracking details will be included where available.
International Delivery
We are delighted to ship internationally.
International delivery times vary depending on the destination country and local customs processing. Any customs duties, taxes or import charges are the responsibility of the recipient.
Packaging
Every book is carefully packaged in a padded envelope to ensure it arrives in excellent condition.
Delivery Queries
If your order hasn't arrived within the expected delivery timeframe, please contact us at jophoenix@phoenixpublicationsltd.co.uk and we'll be happy to help.